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Head, Retail and SME Strategy & Planning

Head, Retail and SME Strategy & Planning
Head, Retail and SME Strategy & Planning
March 10, 2025 Abisola Oluyede
Nigeria
Posted 2 months ago
Job Summary: The Head of Retail and SME Strategy & Planning is responsible for shaping and driving the strategic direction, business planning, and performance management of the bank’s Retail and SME Business. This role ensures alignment with the bank’s corporate strategy by leveraging data analytics, market intelligence, and strategic initiatives to optimize business growth, profitability, and operational efficiency. In addition, this role leads the analytics and insights team, ensuring data-driven decision-making, business intelligence and market insights to also optimize business growth
Duties and Responsibilities:
• Develop and execute the Retail & SME banking strategy, ensuring alignment with the bank’s overall corporate objectives.
• Conduct market research, competitive analysis, and customer insights to identify growth opportunities and potential risks.
• Collaborate with business leaders to define strategic priorities and initiatives to drive deposit mobilization, loan growth, and customer acquisition.
• Support the Head, Retail & SME Business in driving business transformation, innovation, and expansion strategies.
• Lead the analytics & insights team to provide data-driven insights that guide strategic decision making
• Utilize analysts to develop and maintain models and frameworks used in analyzing customer behaviour, product performance, and market dynamics
• Build dashboards and reporting tools to provide real-time business intelligence to senior and executive management
• Lead budgeting, financial planning and forecasting and performance tracking for the Retail & SME Business.
• Define and track key performance indicators (KPIs) to measure business performance and strategy execution.
• Provide data-driven insights and recommendations to optimize revenue, profitability, and cost efficiency.
• Work closely with Finance teams to develop budgets, monitor financial performance and ensure financial targets are met.
• Identify operational inefficiencies and implement strategies to enhance process effectiveness.
• Drive automation, digital adoption, and other strategic initiatives to improve service delivery and customer experience.
• Collaborate with internal stakeholders to ensure seamless execution of strategic projects and initiatives.
• Act as a strategic partner to key stakeholders, including Products, Segments, Risk, Finance, Operations, etc.
• Support senior and executive management in engagements with regulators, industry bodies, and external partners.
• Lead yearly segment strategy cycle, business strategy sessions, business reviews, and performance tracking meetings to ensure alignment and execution.
• Ensure all strategic initiatives align with regulatory requirements, internal risk frameworks, and corporate governance principles.
• Collaborate with Compliance, Legal, and Risk teams to incorporate risk assessment into strategy development.
• Establish data governance and reporting frameworks to enhance decision-making.
Key Performance Indicators:
• Achievement of Retail & SME deposit, loan, revenue and PBT growth targets.
• Accuracy and impact of insights and analytics on business decisions.
• Execution rate of strategic initiatives and business plans.
• Improvement in customer acquisition, retention, and satisfaction metrics.
• Operational efficiency and process improvement outcomes.
• Budget adherence and financial performance metrics.
• Effectiveness of stakeholder engagement and strategy execution
Job Requirement:
• Bachelor’s degree in Finance, Economics, Business Administration, Data Science or a related field (MBA/Master’s degree is an advantage).
• Minimum of 10 years of experience in banking, with at least 5 years in strategy, business planning, performance management or analytics roles.
Key Competency Requirements:

Knowledge

• Strong understanding of Retail and SME banking dynamics, financial modeling, and data analytics.
• Proven ability to develop and execute business strategies with measurable impact.
• Experience leading data-driven decision-making and business intelligence teams
• Experience working with senior management and board-level stakeholders.
• Communication Management
• Understanding target Setting and tracking
• Good knowledge of Finance & Accounting in Nigerian Banks
• Deep understanding of CBN and NDIC regulations affecting banks
• Understanding of the various Management Reports required for effective decision making

Skills/Competencies

• Proven ability to develop and execute business strategies with measurable impact
• Financial Analytical/interpretation Skills
• Performance management/Reporting Skills
• Good Relationship/ Interpersonal skills
• Team Building / Conflict management
• Communication (oral & written
• Team player and motivator
• Ability to work under intense pressure
• Time management skills
• Strong leadership, problem-solving and project management skills
• Stakeholder Management

Applications should be sent to talents@unionbankng.com

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