Nigeria
Posted 4 weeks ago
Job Summary:
To deepen customers’ engagement, ensure adoption of digital channels products through constant touch with clients and offer features and information that promote usage and stickiness to customers.
Duties & Responsibilities:
Review merchants’ performance, conduct clients’ training on POS services and take feedback for improvement purposes.
Facilitate periodic product training for Business Units to increase awareness among the staff on Digital Channels products.
Monitors competition by gathering current marketplace information on pricing, products, new products and merchandising techniques, etc.
Generate weekly and monthly reports on digital channels’ performance and tracking.
Engage with RMs on all new digital channels products add-ons, developments, and marketing.
Conduct periodic market reviews to identify existing and potential customers’ needs.
Provides market insights and collaborate with Relationship Managers in sales of Digital Channels products.
Digital Channels Products marketing and sales and onboarding of clients on the bank’s digital channels.
Drives growth in the Bank’s digital channels products market share in relation to the industry.
Customers/Billers/Merchants acquisition on various platforms.
Development of customer value propositions.
Provides tactical and strategic sales support to the distribution channel.
Clients’ engagement and business profiling/prospecting.
Review business performance across digital channels product lines and segments/regions.
Conducts routine peer review and product benchmarking amongst competing banks and products.
Provision of data insights & analytics for business review and decision making.
Provides subject matter expertise and leadership to sales team through consistent coaching & upskilling, exposure to new solutions, product risk management.
Joint call with relationship managers in engaging customers for proper profiling, providing clarification on features and taking their feedback.
Drives clients’ activation on payments platform and channel utilisation.
Liaise with IT and DFS and other relevant stakeholders for the customization of customers’ unique requirements with respect to Merchant acquiring services (POS).
Provides first level support to customers on the digital channels’ platforms.
Interacts with the market to help determine appropriate features need that will enhance business value to customers and usage.
Work with IT DevOps and Enterprise Digital Financial Services (DFS) team to ensure application uptime that facilitate timely transaction processing.
Key Performance Indicators:
• Achieve digital channels income target (N’Bn)
• Grow transaction Value
• Grow transaction Volume to agreed target
• Platform reliability (IT stakeholder management)
• Increase adoption of digital channels products
• Liability retention ratio
• Growth in number of transacting customers
• Collections and Balance Sheet Volume Targets
• Number of new merchants acquired.
• Grow the number of active PoS terminals, Agency Banking and Virtual Banking.
• Transaction count: Grow average transaction per terminal
• Fees & Commission: Responsible for digital channels sales revenue growth
• Offer merchants ongoing support and training to ensure seamless POS terminal operation.
Job Requirements:
• Minimum education level – A good first degree in any discipline
• A minimum of 3 years’ experience in alternate channels or related roles with emphasis on sales and business development for experience hire.
Key Competency Requirements:
• Knowledge of Business Development
• Products knowledge
• Customer service / Relationship management
• Knowledge of Business Environment
• Knowledge of Industry analysis
• Knowledge of Financial analysis
• Products knowledge
• Customer service / Relationship management
• Knowledge of Business Environment
• Knowledge of Industry analysis
• Knowledge of Financial analysis
• Interpersonal Relationship skills
• Communication (oral & written)
• Good Microsoft office skills
• Adequate technical ability skills
• Numerate & Analytical Skills
• Good Organizational Skills
• Ability to work in tight deadlines and situations
• Customer Service Skills
• Meeting Sales Goals
• Closing deals
• Relationship Management Skills
• Good Prospecting Skills
• Negotiation, Self-Confidence, and presentation Skills.
• Motivation for Sales.
• Communication (oral & written)
• Good Microsoft office skills
• Adequate technical ability skills
• Numerate & Analytical Skills
• Good Organizational Skills
• Ability to work in tight deadlines and situations
• Customer Service Skills
• Meeting Sales Goals
• Closing deals
• Relationship Management Skills
• Good Prospecting Skills
• Negotiation, Self-Confidence, and presentation Skills.
• Motivation for Sales.
Applications should be sent to talents@unionbankng.com
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