CHIEF EXECUTIVE OFFICER’S STATEMENT

Dear Shareholders,

I am pleased to welcome you to our 51st Annual General Meeting and present the 2019 annual financial statements of the Bank.

In 2019, we continued to emphasise revenue productivity and efficiency across all facets of our business. The theme for the year was “Quick Decisions, Smart Actions, Productive Results” with a key objective to deliver a stronger return on equity (ROE) by being strategic, disciplined, and focused on our key priorities.

Review of 2019

The Nigerian GDP grew by 2.27% in 2019, 0.36% points higher than 2018 driven by the following sectors: Information & Communication, Agriculture, Financial & Insurance Services and Manufacturing.

Oil prices witnessed volatility throughout the year due to tensions between the US and Iraq as well as escalated trade wars between the US & China. Fiscal and monetary efforts resulted in the stability of exchange rates which averaged N362.5 to the dollar in 2019 across the different windows.

Inflationary pressures remained in 2019, starting off at 11.37% in January before falling to an all- year low in August at 11.02%, and then surging to 11.98% in December 2019. This spike was largely driven by the continuous rise of food inflation as a result of the closure of the borders since August 2019.

The banking sector in 2019 was characterised by several defining events including the reduction of MPR to 13.5%, re-introduction of the cashless policy, increased loan to deposit ratio to 65%, emergence of Payment Service Banks (PSBs) and increasing competition with issuance of new banking licenses and increasing growth of companies in the fintech space. We also witnessed the consolidation of some banks within the industry.

In the face of the challenging operating environment, we were able to achieve significant headway across our six key priorities areas:

  • Deepening our customer acquisition and penetration;
  • Intensifying our operational efficiency through cost optimisation;
  • Focusing on emerging segments with propositions for women, SME and Tech Ventures;
  • Diversifying our portfolio to focus on key growth segments in Nigeria;
  • Emphasising our ecosystems and value chain; and
  • Digitising our business

 

Key Operational Highlights in 2019

In 2019, we were focused on further leveraging the platform (people, technology, brand and infrastructure) we have steadily built over the years to drive sustainable growth in earnings and profitability. Our efforts yielded positive results as we witnessed major feats across all our priority areas. Our customer base crossed the five-million mark, a testament to our investments in our strengthened brand, compelling and value-adding product and service offerings, as well as value chain and ecosystem focus.

We intensified our cost optimisation drive and focused on improving our asset quality where we saw significant gains.

Specifically, the following achievements were recorded in 2019:

Dividend: The Bank’s strong overall performance has paved the way for a critical milestone – the Board of Directors is recommending a dividend payment to shareholders for the first time in over a decade. Returning value to our shareholders has been at the core of Union Bank’s transformation and continuous drive to become a leading financial institution in Nigeria.

Customer Acquisition: We continued to expand customer acquisition, product and service delivery leveraging our robust distribution network, with increasing focus on our digital platforms. We currently serve over 5.8 million customers across all our touchpoints, up from 4.5 million customers in 2018.

Digital and Channel Growth: We expanded the scope of our Robotic Process Automation (RPA) initiative to include reconciliations, refunds and term deposit booking where transactions can be completed within minutes. In addition, we launched our digital loan offering to pre-approved customers via USSD in April 2019 giving access to loans within minutes.

On the channel front, active users on our enhanced mobile and online banking platforms went up by 62% and 43% respectively coupled with increasing efficiency and growth of our traditional channels (e.g. ATM, POS). This resulted in the growth of our e-business income by 63% to N7.7 billion in 2019 from N4.7 billion in 2018.

We also expanded our branch network, launching nine new branch locations across Nigeria in six states including Lagos, Nasarawa, Anambra, Kano, Calabar and Taraba. The Lekki branch in Lagos is a modern solar-powered structure equipped with an innovative drive-through ATM facility which portrays Union Bank’s innovative outlook.

Long Term Eciency Acceleration (LEAP) Programme: The Bank focused on operational efficiency and cost optimisation in 2019, which led to the introduction of Project LEAP in March 2019. The success of this programme was evident as it saved the Bank N2.4 billion in expenses in 2019, driven primarily by reductions in power costs, travel and fleet management as we better leveraged technology and alternative power sources. This led to an improvement in our Cost-Income Ratio to 74.1% from 79.2% in 2018.

Capital & Funding: In 2019, we were active in the debt capital market to support growth across our priority areas. We raised a N30 billion Tier 2 bond which was fully subscribed and the largest 10-year bond ever issued by a Nigerian corporate. We also issued our first commercial paper (CP), under our N100 billion programme. The N24 billion CP was 120% subscribed, further confirming investor confidence in the Bank. We also secured a 10-year US$200 million fund, in agreement with OPIC for investments in digitisation, on-lending to SMEs and funding for αlpher, our newly launched women banking proposition.

Union Bank UK (UBUK) Divestment: Consistent with our vision to be Nigeria’s most reliable and trusted banking partner, we are optimising our business model to focus solely on Nigeria. This led to a strategic decision to divest of our UK subsidiary, subject to regulatory approvals in Nigeria and the UK. The divestment, expected to be completed in 2020, will enable us focus on the distinct long-term opportunities that the Nigerian market provides.

Brand and Citizenship: We continued to support our communities and enable success for Nigerians as we hosted the second edition of edu360 themed, ‘Education Beyond Walls’ with over 7,000 attendees and 40 schools participating nationwide. We trained 500 teachers to support capacity building in schools and received over 1,000 entries to our 3rd Annual Innovation Challenge, focused on “Edtech”. Through the challenge, we empowered 10 finalists via a virtual accelerator programme and a 3-day bootcamp. The grand finale of the Challenge held at the edu360 event with the top three finalists rewarded with a total of N5 million towards further developing and scaling their offerings. In addition, all three winners received access to a 12-week premium support program which is aimed at helping their businesses scale.

In line with our continued commitment to investing in women, we empowered 60 women to launch small scale businesses in partnership with Mamamoni Empowerment Foundation and empowered 50 women in urban farming in Lagos.

We also partnered with Leading Ladies Africa through αlpher to run the Enterprise and Leadership Programme (ELP) for 40 women entrepreneurs.

We supported the Girls Coding Summer Camp organized by Pearls Africa, where 80 girls from underserved communities were tutored on programming and ICT skills.

Other initiatives across Citizenship and Sustainability carried out during the year include:

  • UBN Employee Volunteer (EV) Day held in 9 states and 15 Locations across Nigeria with over 1,500 employees volunteering to clean their communities – the highest recorded in a single event by the Bank.
  • Donated UnionCares bags to 7,500 families in underserved communities.
  • Impacted 7,595 students through our Financial Literacy Day and World Savings Day initiatives.
  • Executed the Enabling NGOs campaign to support NGOs across 36 states in Nigeria with over 10,000 entries received, and 36 selected as beneficiaries.
  • Sponsored Team Nigeria to the Special Olympics World Games in Abu Dhabi.

Awards and Recognition: Our investments and efforts were recognized as we received a number of awards and accolades in 2019, including:

  • Best Branch Digitization Initiative in Africa – Asian Banker West Africa Awards (Joint award with Newgen Software).
  • Excellence in Internet Banking – 2019 Finnovex Awards (West Africa)
  • Member Compliance Award winner – 2019 FMDQ Awards
  • Best Company in Environmental Excellence – 2019 Sustainability, Enterprise and Responsibility Awards (SERAs)
  • 2019 Advertiser of the Year – Pitcher Awards Creativity Week.

 

Our Financial Performance in 2019

The Bank delivered a solid set of results in 2019, recording growth across the major income lines. We achieved topline revenue growth of 14% to close with N159.9 billion compared to N140 billion in 2018. Profit Before Tax (PBT) increased by 33% from N18.6 billion in 2018 to N24.7 billion for the year. Through our LEAP initiative, our focus on discretionary cost discipline led to a reduction of N2.4 billion on related cost lines driving overall expenses down. Consequently, our Cost-Income Ratio declined to 74.1% from 79.2% in 2018.

Core to our earnings has been the conscientious growth of our loan book. Our gross loans grew by 20% to close at N595.3 billion from N496.8 billion in 2018. As a result of our larger loan book and intensified recovery efforts, Non-Interest Income grew by 23% from N35.3 billion to N43.3 billion in 2019 with recoveries and e-business income of N8.8 billion and N7.7 billion respectively.

Our customer deposits grew by 5% to N886.3 billion from N844.4 billion as at December 2018 with low-cost deposits up by 7.7% and now accounting for 74% of total customer deposits compared to 71% in 2018.

With our sustained aggressive focus on recoveries and improving asset quality, the Bank’s Non-Performing Loans (NPL) ratio improved to 5.8% from 8.1% as at December 2018, and in line with our 2019 guidance. Capital Adequacy Ratio (CAR) remained well above the regulatory threshold, closing the year at 19.7%.

 

Our 2020 Priorities

Our growth ambitions remain unchanged and we are optimistic about a sustained performance for the Bank in 2020.  We are focused on driving growth via six priority areas:

  • Regional and Value Chain: We will continue to leverage our value chain and ecosystems across Nigeria through our tailored regional strategy towards deepening customer acquisition and retention.
  • Transaction Banking: Through our robust payments and collections platform, we will continue to serve the transaction processing needs of our clients while consistently investing in product and service innovation to deliver unrivaled value to our customers.
  • Channels: This continues to be a major enabler for our business. We would continue to invest in the reliability, efficiency and security of our channels (both physical and digital) towards better serving our customers, enhancing customer experience and optimising our business operations.
  • Emerging Segments: We recognise the need to support emerging segments of the economy and we are committed to intensifying our focus on SMEs, Tech Ventures and women. We will deepen penetration of these segments via compelling and competitive offerings as we work towards growing a sustainable economy and achieving a diverse customer base.
  • Education: To support Nigeria’s education sector development, we will leverage our rapidly growing edu360 platform to improve access to education as we strive towards becoming the premier bank for the education value chain.
  • Digital: We will continue to digitally transform our business towards better sales and service productivity, operational efficiency and a digitally confident workforce. We will also leverage digital towards creation of new and sustainable revenue streams as we strive to deliver value to our stakeholders.

 

Looking Ahead

In 2020, we expect the global economy to slow down considerably due to the

COVID-19 pandemic which is affecting at least 180 countries. The various lock-down

and containment measures across countries have led to disruptions in global supply

chains. The United Nations Trade and Development Agency has estimated the

economic impact of the pandemic to be ~US$1-2 trillion in 2020. We therefore

expect a tougher operating environment in Nigeria with GDP growth likely in the

negative territory for 2020.

Notwithstanding, we remain focused on our strategy and ambition. The success and

wellbeing of our employees, customers and community will remain top priority as we

strive towards achieving our ambition to be Nigeria’s most reliable and trusted

banking partner.

In closing, I would like to appreciate our shareholders for their continued support

over the years. We remain committed to delivering improved profitability and higher

returns in 2020 and beyond. To the Board of Directors and the management team, I

thank you for your support in 2019 even as I anticipate your continued support in

  1. I commend the Bank’s employees for their efforts and contributions towards

our achievements in 2019 and I look forward to a better and more productive year

ahead.

Thank you.

 

 

 

Emeka Emuwa

Chief Executive Officer