Job Summary:
The products manager Trade will assist the Unit Head Transactions (Trade & Cash) to drive the revenues objectives of the group from a trade viewpoint i.e. by ensuring that the P&L targets of our trade products are achieved.
Duties & Responsibilities:
• Work with the Unit Head Transactions (Trade & Cash) and Trade products teams to develop list of clients where significant trade revenue opportunities exist.
• Drive/support the marketing efforts towards a timely conversion or resuscitation of these identified names.
• Develop an additional level of relationship with these target names to further support the coverage efforts of the CBG RMs.
• Ensure that trade revenue opportunities attached to our Trade transactions are fully optimized
• Develop further predictable trade revenue streams
• On a BAU basis, track the revenue performance of all trade clients to ensure complete realization of revenues
• Work with FINCON and IT to install an effective MIS system that supports proactive monitoring and realization of all applicable trade revenues
• Obtains and analyzes information and works together with business unit managers to provide data that facilitates decision making.
• Work with CIB head introduce the production of informatory newsletter for relevant CBG clients
Key Performance Indicators:
• Timeliness in installing products that will ensure clients are serviced for optimal product and overall revenue performance
• Penetration of top clients
• Number of trade streams developed from non-trade sources
Job Requirements:
• University first degree required; Higher degree (MBA/MSc) desirable but not mandatory
• 7 to 10 years banking experience in diverse functions including business origination, cross selling and relationship management
Key Competency Requirements:
- Must have sufficient Treasury, Sales and Dealing Room experience; backed by solid relationship management skills, sound knowledge of industry and economic matters, strong client and industry contact base
- Proven effectiveness and leadership working in a fast-paced, client-driven environment; with ability for initiative and problem solving. Strong interpersonal skills.
- Should possess strong communication, motivating, presentation and negotiation skills
- Expertise in producing thoughtful, detailed quantitative and qualitative analyses with a variety of analytical tools
- Strong Excel and PowerPoint skills
- The ability to communicate effectively and succinctly, both verbally and on paper, and with all organization levels
Applications should be sent to talents@unionbankng.com
Job Summary: The products manager Trade will assist the Unit Head Transactions (Trade & Cash) to drive the revenues objectives of the group from a trade viewpoint i.e. by ensuring that the P&...
Job Summary:
To deepen customers’ engagement, ensure adoption of digital channels products through constant touch with clients and offer features and information that promote usage and stickiness to customers.
Duties & Responsibilities:
Review merchants’ performance, conduct clients’ training on POS services and take feedback for improvement purposes.
Facilitate periodic product training for Business Units to increase awareness among the staff on Digital Channels products.
Monitors competition by gathering current marketplace information on pricing, products, new products and merchandising techniques, etc.
Generate weekly and monthly reports on digital channels’ performance and tracking.
Engage with RMs on all new digital channels products add-ons, developments, and marketing.
Conduct periodic market reviews to identify existing and potential customers’ needs.
Provides market insights and collaborate with Relationship Managers in sales of Digital Channels products.
Digital Channels Products marketing and sales and onboarding of clients on the bank’s digital channels.
Drives growth in the Bank's digital channels products market share in relation to the industry.
Customers/Billers/Merchants acquisition on various platforms.
Development of customer value propositions.
Provides tactical and strategic sales support to the distribution channel.
Clients’ engagement and business profiling/prospecting.
Review business performance across digital channels product lines and segments/regions.
Conducts routine peer review and product benchmarking amongst competing banks and products.
Provision of data insights & analytics for business review and decision making.
Provides subject matter expertise and leadership to sales team through consistent coaching & upskilling, exposure to new solutions, product risk management.
Joint call with relationship managers in engaging customers for proper profiling, providing clarification on features and taking their feedback.
Drives clients’ activation on payments platform and channel utilisation.
Liaise with IT and DFS and other relevant stakeholders for the customization of customers’ unique requirements with respect to Merchant acquiring services (POS).
Provides first level support to customers on the digital channels’ platforms.
Interacts with the market to help determine appropriate features need that will enhance business value to customers and usage.
Work with IT DevOps and Enterprise Digital Financial Services (DFS) team to ensure application uptime that facilitate timely transaction processing.
Key Performance Indicators:
• Achieve digital channels income target (N'Bn)
• Grow transaction Value
• Grow transaction Volume to agreed target
• Platform reliability (IT stakeholder management)
• Increase adoption of digital channels products
• Liability retention ratio
• Growth in number of transacting customers
• Collections and Balance Sheet Volume Targets
• Number of new merchants acquired.
• Grow the number of active PoS terminals, Agency Banking and Virtual Banking.
• Transaction count: Grow average transaction per terminal
• Fees & Commission: Responsible for digital channels sales revenue growth
• Offer merchants ongoing support and training to ensure seamless POS terminal operation.
Job Requirements:
• Minimum education level – A good first degree in any discipline
• A minimum of 3 years’ experience in alternate channels or related roles with emphasis on sales and business development for experience hire.
Key Competency Requirements:
• Knowledge of Business Development
• Products knowledge
• Customer service / Relationship management
• Knowledge of Business Environment
• Knowledge of Industry analysis
• Knowledge of Financial analysis
• Interpersonal Relationship skills
• Communication (oral & written)
• Good Microsoft office skills
• Adequate technical ability skills
• Numerate & Analytical Skills
• Good Organizational Skills
• Ability to work in tight deadlines and situations
• Customer Service Skills
• Meeting Sales Goals
• Closing deals
• Relationship Management Skills
• Good Prospecting Skills
• Negotiation, Self-Confidence, and presentation Skills.
• Motivation for Sales.
Applications should be sent to talents@unionbankng.com
Job Summary: To deepen customers’ engagement, ensure adoption of digital channels products through constant touch with clients and offer features and information that promote usage and stickiness to...
Job Summary:
The Head Digital Channels Sales will drive the digital channels revenues objectives of the bank from a products sales viewpoint i.e. by ensuring that the P&L targets of our digital channels are achieved. The staff will drive digital channels growth and utilization in line with the strategic goals, objectives and long-term plans of the bank.
Duties and Responsibilities:
Leads the overall performance of digital channels product suite, and monitors performance drivers for the products and portfolios.
Leads a team that is responsible for the ongoing utilization, sale and adoption of digital channels products, including client experience, risk management and distribution.
Ensure relationship managers are trained, and ready to identify client needs, and propose solutions in line with business objectives.
.
Collaborate with cross-functional teams, including DFS, Technology, Operations, Legal, Control, Risk, and Relationship Managers to deliver solutions for UBN clients.
Ensure products are well represented on the distribution channel and drive various initiatives for growth in specific markets and the regions.
Builds consensus and awareness of value proposition throughout the organization and key partners.
Provides strategic direction on product development features, functionality and overall competitiveness.
Articulates the strategy for Digital Channels Sales and formulates dynamic plans to implement the strategy.
Defines performance goals and targets for Business Segments and monitor and evaluate achievement of such goals.
Drive Digital Channels’ products performance and overall Products P & L accountability for the bank.
Provides market insights and collaborates with Relationship Managers in sales of Digital Channels products across the bank.
Closely monitor technology, market trends and competitor offerings and update business on new channels when appropriate.
Provide overall leadership / direction and continually enhance team performance in the department to achieve quality service delivery
Maintains and plans the banks’ overall policies and goals regarding digital channels sales development.
Contributes to the Bank's deposit growth strategies using digital channels.
Key Performance Indicators:
Profitability - Meet set Revenue / Income target on all Digital Channels products
Increase in Digital Channels Transaction Value/Volume (POS, Online Banking, Mobile Banking, USSD, and Agency Banking).
Liability/average deposits targets
Liability retention ratio.
Growth in customer/merchant acquisition
Reduction in inactive terminals, mobile and online banking
Grow the number of transacting customers across Digital Channels.
Product penetration: Percentage of existing customers who have adopted Digital Channels products.
Onboarding: Number of new customers acquired for Digital Channels products
Increased market share and competitiveness in Dec 2025 (POS, UnionMobile, Agency Banking).
Job Requirements:
Qualification:
University first degree required; Higher degree (MBA/MSc) desirable but not mandatory
8 to 10 years’ banking experience in diverse functions including business origination, cross selling and relationship management, 3 years must have been at management/supervisory level
Liability/average deposits targets
Liability retention ratio.
Growth in customer/merchant acquisition
Reduction in inactive terminals, mobile and online banking
Grow the number of transacting customers across Digital Channels.
Product penetration: Percentage of existing customers who have adopted Digital Channels products.
Onboarding: Number of new customers acquired for Digital Channels products
Increased market share and competitiveness in Dec 2025 (POS, UnionMobile, Agency Banking).
Key Competency Requirements:
Excellent business development acumen
Strong Electronic banking products knowledge
Customer service / Relationship management
Electronic funds transfer technology knowledge
Knowledge of Retail banking products, guidelines and regulations
Strategy formulation and consulting
Leading multifunctional projects, particularly on process improvements
Financial analysis
Market research
Evidence of success in achieving results by leadership, persuasion, education, quality or argument, logic & influence
E-Business product knowledge – payments, collections, Agency Banking, POS, Virtual banking.
Good knowledge and orientation towards Operational risk, Compliance and regulatory requirements
Understanding of Global E-Business Products, operations and process
Excellent good understanding of the global economy, policies, trends etc.
Skills/Competencies
Good Interpersonal &Communication (oral & written) skills
Leadership / Influence, Coaching and Training skills
Excellent analytical, organizational and coordination skills
Excellent Microsoft Office Skills
Team building / Conflict management
Ability to negotiate complex transaction and lead successful teams.
Strong managerial and leadership skills are required to manage, motivate, and develop high performance work teams and monitor workflow.
Strategic in approach to problem solving and decision-making.
Excellent listening, verbal, negotiation, and written communication skills, with the ability to read, write, speak and understand English well.
People and market oriented individual
Excellent project, people and change management skills
Collaborative and flexible style, with a strong service mentality. Skills such as time and task management, interpersonal sensitivity, delegation, computer proficiency
Exhibiting professionalism and adhering to corporate values
Strong influencing skills. Good networking and negotiating skill
Co-coordinating, supporting and managing change. Ability to lead change
Initiative in recognizing opportunities and exhibiting creativity. Ability to envisage future requirements.
Applications should be sent to talents@unionbankng.com
Job Summary: The Head Digital Channels Sales will drive the digital channels revenues objectives of the bank from a products sales viewpoint i.e. by ensuring that the P&L targets of our digital ch...
Job Summary:
Continuously monitor and measure customers’ experience on all UBN digital platforms, in comparison to trends in the industry. Responsible for analyzing and optimizing our digital experiences to drive user engagement, conversion, and customer satisfaction. This role will bridge the gap between data analysis, user experience, and business outcomes.
Duties & Responsibilities:
• Utilize various digital analytics tools to track and analyze customer interactions on the bank's digital platforms.
• Conducts research to better understand the digital customer and its ecosystem, what the customer values and how to deliver a differentiated experience to the customer
• Generate insights from customer data to identify trends, patterns, and areas for improvement in digital experiences.
• Collaborate with the relevant teams to increase acquisition and retention of customers by creating stickiness with the user experience on digital channels
• Work with all stakeholders to establish metrics for tracking interaction with customers across all digital platforms.
• Monitor key performance indicators (KPIs) for digital channels to ensure they meet business objectives and customer satisfaction goals.
• Support Ad hoc requests for Digital User Experience and Marketing teams by developing reports from both structured and unstructured surveys and studies.
• Keep abreast of industry trends, emerging technologies, and best practices in digital customer experience.
• Ensure alignment between digital experience and business objectives on digital processes, services and products.
Key Performance Indicators:
• User satisfaction scores (CES, CSAT and NPS) on the digital channels
• New User Acquisition: Track the number of new users signing up for and using the digital banking services.
• Active User: Monitors the number of users who actively use the platform over a specific period (daily, weekly, or monthly) reported as the Churn rate
• Measure the digital experience of customers along agreed parameters
• User complaints and feedback
• Carry out industry-survey to rank UBN digital experience and journeys
• Stakeholder engagement sessions and outcomes adopted
Job Requirements:
• Bachelor’s Degree (A postgraduate degree is an added advantage)
• Certified Customer Experience Professional Certification (CCXP) preferred
• Experience in data modelling techniques and research methodologies
• Experience with customer analytics (satisfaction scores, touchpoint analysis, root cause analysis, etc.)
• At least 2 years experience in customer experience and operations/business development will be an added advantage
Job Knowledge:
• CX Strategy & Metrics
• Organizational Business Policies and Standard Operating Manuals
• Regulatory policies and guidelines
• A thorough understanding of supported products and infrastructure, how they work, and how they are used by customers
• Banking Operations
• Data Analytics and Interpretation
• Knowledge of market segments and evolving consumer/industry trends.
• Working knowledge of strategy, process improvement and business analytics.
• Excellent knowledge of Banking & Financial services and other related environments in Nigeria and globally
Skills/Competencies:
• Highly analytical
• Expert level skills with the Microsoft Office Suite especially Microsoft Excel
• Excellent oral and written communication skills with demonstrated ability to articulate relevant information pulled from large data sources in an organized and concise manner.
• Strong interpersonal skills
• Demonstrated ability to establish and maintain effective relationships with customers.
• Proven ability to maintain composure in stressful situations.
• Excellent listening skills with demonstrated ability to obtain key information to assess customer needs and resolve problems.
• Excellent planning, organizational and decision-making skills
• Ability to work in a team, sharing ideas and workload; proven adaptability to change direction in response to changes in procedures, processes, and business imperatives.
Behaviours:
• Customer-First mind set
• Growth + CX + Curious Mindset
• Influencer
• Executes effectively for customers
• Solves for business outcomes and timelines
• Builds strong teams
• Makes effective decisions
• Demonstrates patience and perseverance
• Demonstrates self-awareness
• Acts with integrity and ethics
• Encourages diversity of thought and respects cultural differences
• Has the vision and passion to inspire and coach others
Applications should be sent to talents@unionbankng.com
Job Summary: Continuously monitor and measure customers’ experience on all UBN digital platforms, in comparison to trends in the industry. Responsible for analyzing and optimizing our digital experi...
Job Summary:
Identifies opportunities to improve customer experience on a continuous basis by leveraging customer data and market feedback, and then turning that data into valuable insights, developing recommendations to inform business decisions and key actions for implementation. This position is designed to enhance the overall customer journey by translating data-driven insights into strategic initiatives that foster customer satisfaction and loyalty.
Duties & Responsibilities:
1. Customer Insights and Analysis
• Data Collection and Analysis: Gather and analyze customer data from various sources, including surveys, feedback forms, social media, and transactional data.
• Obtain and centralize data from various sources and departments into a single Customer Strategy Insight hub aimed at informing the wider business on customer outcomes.
• Market Research: Conduct market research to understand customer needs, preferences, and behaviors. Stay updated on industry trends and competitor strategies.
• Customer Segmentation: Develop and maintain customer segmentation models to identify and target key customer groups effectively.
• Behavioral Analysis: Analyze customer behavior and trends to identify opportunities for improvement in the customer journey.
2. Strategic Planning
• Strategy Development: Collaborate with senior management to develop customer-centric strategies that align with the bank's overall business goals.
• Initiative Planning: Design and implement strategic initiatives aimed at enhancing customer satisfaction, loyalty, and retention.
• Performance Metrics: Establish key performance indicators (KPIs) and metrics to track the success of customer strategy initiatives.
3. Stakeholder Collaboration
• Cross-Functional Collaboration: Work closely with various departments to ensure the seamless execution of customer strategy initiatives.
• Customer Feedback Loop: Establish and maintain a feedback loop with customers to continuously gather insights and make data-driven decisions.
4. Reporting and Communication
• Report Generation: Create detailed reports and presentations that communicate customer insights, trends, and strategic recommendations to senior management and other stakeholders.
• Communication: Effectively communicate complex data and insights in a clear and concise manner, tailoring messaging to different audiences.
5. Continuous Improvement
• Process Optimization: Identify areas for process improvement within the customer experience framework and recommend solutions to enhance efficiency and effectiveness.
• Innovation: Stay abreast of emerging technologies and methodologies in customer experience and apply innovative solutions to improve customer strategy.
• Lead assigned and self-identified research projects to address existing and emerging business questions.
6. Compliance and Ethical Standards
• Regulatory Compliance: Ensure all customer strategy initiatives comply with relevant regulatory requirements and ethical standards.
•Data Privacy: Uphold the highest standards of data privacy and security when handling customer information.
Key Performance Indicators:
• Customer Experience Improvement: Measure customer satisfaction and loyalty through Net Promoter Scores (NPS) CSAT and CES for each service and product offered following the implementation of analytics-driven initiatives
• Monthly Industry Analysis, Trends, and Opportunities on CX Benchmarked Against the Industry: Conduct monthly analyses to identify trends and opportunities in customer experience (CX) and benchmark these findings against industry standards.
• Continuous Improvement Solutions Executed: Track the implementation and success of solutions aimed at continuously improving customer experience.
• MIS and Analytics Accuracy: Ensure the accuracy of Management Information Systems (MIS) and analytics to support data-driven decision-making.
• Timeliness of Reporting: Track the time taken to generate and distribute reports to stakeholders.
• Impact of Insights on Business Decisions: Evaluate the extent to which data-driven insights influence strategic decisions through surveys.
Job Requirements:
• Bachelor’s Degree (A postgraduate degree is an added advantage)
• Certified Customer Experience Professional Certification (CCXP) preferred
• Experience in data modelling techniques and research methodologies
• Experience with customer analytics (satisfaction scores, touchpoint analysis, root cause analysis, etc.)
• At least 5 years experience in customer experience and operations/business development will be an added advantage.
• Proficiency in Power BI and other data visualization tools.
Job Knowledge:
• CX Strategy & Metrics
• Organisational Business Policies and Standard Operating Manuals
• Regulatory policies and guidelines
• A thorough understanding of supported products and infrastructure, how they work, and how they are used by customers
• Banking Operations
• Data Analytics and Interpretation
• Knowledge of market segments and evolving consumer/industry trends.
• Working knowledge of strategy, process improvement and business analytics.
• Excellent knowledge of Banking & Financial services and other related environments in Nigeria and globally.
Skills/Competencies:
• Highly analytical
• Intermediate to expert level skills with the Microsoft Office Suite especially Microsoft Excel
• Proficiency in Power BI and other data visualization tools.
• Sound knowledge of SQL techniques
• Excellent oral and written communication skills with demonstrated ability to articulate relevant information pulled from large data sources in an organized and concise manner
• Strong interpersonal skills
• Demonstrated ability to establish and maintain effective relationships with customers
• Proven ability to maintain composure in stressful situations
• Excellent listening skills with demonstrated ability to obtain key information to assess customer needs and resolve problems
• Excellent planning, organizational and decision-making skills
• Ability to work in a team, sharing ideas and workload; proven adaptability to change direction in response to changes in procedures, processes, and business imperatives
Behaviours:
• Customer-First mind set
• Growth + CX + Curious Mindset
• Influencer
• Executes effectively for customers
• Solves for business outcomes and timelines
• Builds strong teams
• Makes effective decisions
• Demonstrates patience and perseverance
• Demonstrates self-awareness
• Acts with integrity and ethics
• Encourages diversity of thought and respects cultural differences
• Has the vision and passion to inspire and coach others
Applications should be sent to talents@unionbankng.com
Job Summary: Identifies opportunities to improve customer experience on a continuous basis by leveraging customer data and market feedback, and then turning that data into valuable insights, developin...
Job Summary:
Development of Architectural drawings for all required branches.
Duties & Responsibilities:
- Approve project completion certificates with satisfactory project inspections.
- Develop Architectural drawings for all required branches
- Ensure all Architectural drawings are approved/signed-off by Project Consultant
- Ensure all Architectural drawings are properly filed/ effective record keeping and easy reference
- Forward approved drawings to M&E, IT, QS professionals and customer service
- Participates in visiting all branches and their scoping by Branch Revamp Team to specifics for re-branding
- Vet detailed BoQ from Costcare to ensure adherence to business specifications agreed with Exco and detailed on all drawings.
- Compliance with laid down policies and procedures
- Integrity of records
- Percentage of work completed
- Response time
- Timely accurate and courteous response
- Knowledge and experience of market segments
- Knowledge and experience of regulatory policies and guidelines
- Knowledge of top functional applications required for the job
- Mandatory knowledge of Basic CBN policies in addition to the Companies and Allied Matters Act, NSE Listing Rules, Investment and Securities Act, SEC Rules, CBN and SEC Codes of Corporate Governance.
- Microsoft Office
- Must keenly follow financial markets, economic policies and trends
- An analytical thinker, with a capacity to interpret and assimilate large volumes of complex information and reduce to cogent reports.
- An efficient and reliable person, can work alone or as part of a team.
- Can work well under extreme pressure and remain calm with the ability to prioritize.
- Keen, conscientious, with a friendly disposition
- Must be industrious, thorough organized, result oriented, manage people
- Personable and adaptable individual with excellent communication, interpersonal and organizational skills
Job Summary: Development of Architectural drawings for all required branches. Duties & Responsibilities: Approve project completion certificates with satisfactory project inspections. Develop Arch...
Job Summary:
Overall responsibility of Providing strategic leadership to the customer service and enquiry team to ensure that appropriate quality service is provided to all customer at all times and accurate/prompt feedback where required.
Also sets and monitors targets and KPIs as well as motivates, supports and ensure adequate training and development to ensure a consistent high level of service is delivered.
Job Summary:
Overall responsibility of Providing strategic leadership to the customer service and enquiry team to ensure that appropriate quality service is provided to all customer at all times and accurate/prompt feedback where required.
Also sets and monitors targets and KPIs as well as motivates, supports and ensure adequate training and development to ensure a consistent high level of service is delivered.
Duties & Responsibilities:
• Improve internal processes thereby reducing overall cost/inefficiencies as well as identifying conversion opportunities
• Improve business facing reporting and overall business knowledge of the FOPs customer
• Manage all internal SLAs & external customer expectations and ensuring a positive experience
• Identifying and driving sales opportunities, and provide operational support to the Relationship managers to ensure quality service to the customers so as to drive Trade volume & revenue growth specifically from SME bulk purchase enquiries
• Overall Responsibility for the full implementation of the Customer Services strategy across the FOPs.
• Optimize working practices within the team through continuous improvement, innovation and
best practice, ensuring effective implementation into operational processes to increase customer satisfaction.
• Drive Implementation of management policies and operating practices and ensure they are strictly adhered to.
• Support efficient process that will ensure strict adherence/compliance to internal policies & procedures, local exchange control rulings and international standard/best practices in all products.
• Provide effective communication and ensure all complaints are resolved in a timely manner and customers are kept informed throughout the complaint process.
• Improve customer service experience, create engaged customers and facilitate organic growth.
• Set a clear mission and deploy strategies focused towards quality customer Service & query resolutions by developing service procedures, policies and standards that will enhance quality customer service/experience.
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Control resources and utilize assets to achieve qualitative and quantitative targets
• Responsible for prompt investigation & resolutions of all customer queries/problems through telephone, email, letters, Fops workflow.
• Effective Communication with clients, branch managers, senior management as well as correspondent banks on all customer issues affecting the operations of FOPs relevant to area and follow through to resolution.
• Introduce benchmark and best practices to promote risk awareness
• Conduct prompt resolution of enquiries and queries received from foreign banks and customers.
• Formulate & Drive effective cost control strategy
• Drive performance of all functions within unit are performed within cut-off time with required documentation and exception reports raised to highlight outstanding which are executed and submitted timely.
• Assist to ensure that Deferrals/Waivers are appropriately signed-off, tracked, and reported.
• Drive the culture that will ensure that internal and external customers are attended to promptly and given first class service in line with our SLA.
• Ensure that all processes are executed accurately and expeditiously within agreed SLA’s.
• Manage and ensure that all the team members are inspired, motivated, and involved at all times.
• Promote an innovative as well as proactive spirit amongst staff.
• Encourage the participation of staff in the formulation of business plans and strategies.
Key Performance Indicators:
• Quality assurance level of operational service provided to customer, business units and regulators
• Assist to grow, develop and train the staff in accordance with the Bank’s vision and values
• Improved functional working relationship with key stakeholder (Regulators, Business, Auditors)
• Assist towards Increased Volume of Trade business & Revenue.
• Improved product knowledge to drive innovation & Flexibility within the confines of existing regulations.
• Improved Internal & External Customer Satisfaction Survey
• Satisfactory Internal Audit Assessment
• Reduced Turn Around Time on Transactions
• Motivated and committed workforce with reduced staff attrition rate.
Job Requirements:
• A Good First Degree (B.Sc). Relevant Master’s Degree And Other Professional Qualification Will Be An Added Advantage
• Firm understanding of CBN & ICC regulations
• Minimum of 5 years’ experience in banking operations, the last 3 of which must be in Foreign Operations’ functions, Trade Services and Finance.
• Process / project management experience will be an added advantage
• Managing projects
• Proven track record in leading a trade business Operations and a team of trade professionals in Foreign operations
• Must demonstrate a thorough understanding of Trade Finance, Processes, Product and Risk Management
• Good exposure to trade operation and Financial Institutions
• Sound knowledge of Structured Trade and Commodity Finance
Key Competency Requirements:
• In-depth knowledge of the various systems used within the Foreign Operations environment
• Knowledge of corporate banking and the interface between frontline service, sales and support functions
• Knowledge of banking transaction processes relevant to products and services offered to customers
• Practical knowledge of how to input, access and utilize information to analyse forecast trends
• Working knowledge of capacity management principles and processes
• Knowledge of cost management principles and practices
• Knowledge of the applicable legislations
• Must demonstrate a thorough understanding of Trade Finance, Processes, Product and Risk Management
• Good exposure to trade operation and Financial Institutions
• Sound knowledge of Structured Trade and Commodity Finance
• Understanding of regulatory and compliance requirements.
Skills/Competencies
• Negotiation skills
• Excellent interpersonal and communication skills (across the business)
• Strong customer focus and service orientation
• Creative, analytical with good problem solving skills
• Conflict management skills and ability to manage ambiguity
• Self-driven, values based, innovative, independent adaptive and results orientated person
• High emotional intelligence
• Strong business acumen and ability to translate strategy into business plans
• Display initiative and drive, is a self-starter and works with energy. Readily assume greater responsibility, is not easily discouraged and is realistically ambitious.
• Have the ability to adjust thoughts and behaviour to rapidly changing situations and conditions, cope with the unexpected. Have the ability to withstand adverse advents and stressful situations without falling apart.
• Have the ability to identify and define problems as well as generate and implement effective solutions. Must be self-reliant and self-directed in one’s thinking and be free of emotional dependency. Be able to make calculated and tough decisions in a reasonable time frame.
• Risk identification and assessment skills
Applications should be sent to talents@unionbankng.com
Job Summary: Overall responsibility of Providing strategic leadership to the customer service and enquiry team to ensure that appropriate quality service is provided to all customer at all times and a...
Job Summary:
Responsible for delivering Speedy and Cost-Efficient Processing of all Invisible payments and CCI transactions in strict adherence to internal and regulatory policies, to avert sanctions and loss to the Bank. Certify customer’s instructions are followed.
Duties & Responsibilities:
• Working with Corporate, Retail & Commercial bank coverage teams, all internal and external stakeholders to confirm that customers key finance needs are constantly met, and services are proactively given to meet those specific customer’s needs as to generate new and enhanced revenue streams while contributing to the growth of our customer’s share of trade wallet and our industry market share.
• Provide prompt and efficient processing of all Invisible payment transactions in strict adherence to the customer’s transfer instructions and providing the relevant telex copies to the customer as evidence of completion of transfers.
• Responsible for proper documentation and Efficient Support Delivery Service to both internal and external customers in the processing of payments for Invisible transactions in line with regulatory provisions to achieve a level of operational efficiency and customer intimacy required for best customer experience.
• Review invisible and CCI Transactions Within Stipulated Time, and in adherence to customer instructions and regulatory policies.
• Ensure Accuracy of All Posted entries with regards to Invisibles on Trade Innovation Plus
• Attend to all Invisible Transactions in An Efficient Manner (Scheduling of Foreign exchange request to Treasury)
• Supporting the team members to deliver high performance and achieve their individual objectives and the team objective.
• Ensure regulatory returns on Invisible transaction and CCI are sent to the relevant team within the stipulated time.
• Provide an advisory service to business units, areas, and regions
• Ensure All Documentations Are In Compliance With Laid Down Procedures And Processes
• Collate And Prepare Accurate And Timely schedule of foreign exchange request to Treasury
• Respond to open items in the reconciliation of NOSTRO accounts
• Prompt response to enquiries from correspondent Banks, and internal/external customers
• Processing of Money Transfer Products
Key Performance Indicators:
• Increased Revenue by ensuring zero income leakage
• Improved product knowledge to drive innovation & Flexibility within the confines of existing regulations.
• Improved Internal Customer Satisfaction Survey
• Satisfactory Internal Audit Assessment
• Reduced Turn Around Time on Transactions
Job Requirements:
• A Good First Degree (B.Sc). Relevant Master’s Degree And Other Professional Qualification Will Be An Added Advantage
• Firm understanding of CBN & ICC regulations
• Minimum of 3 years’ experience in banking operations, the last 2 of which must be in Foreign Operations’ functions, Trade Services and Finance.
• Process / project management experience will be an added advantage
• Managing projects
• Proven track record in leading a trade business Operations and a team of trade professionals in Foreign operations
• Must demonstrate a thorough understanding of Trade Finance, Processes, Product and Risk Management
• Good exposure to trade operation and Financial Institutions
Key Competency Requirements:
Job Knowledge
• In-depth knowledge of the various systems used within the Foreign Operations environment
• Knowledge of corporate banking and the interface between frontline service, sales and support functions
• Knowledge of banking transaction processes relevant to products and services offered to customers
• Practical knowledge of how to input, access and utilize information to analyse forecast trends
• Knowledge of the applicable legislations
• Ability to demonstrate a thorough understanding of Customer Foreign Currency Processes, Invisible Payment, Certificate of Capital Importation Product and Risk Management
• Sound knowledge of Money transfer regulatory and compliance requirements
Skills/Competencies
• Display initiative and drive, is a self-starter and works with energy. Readily assume greater responsibility, is not easily discouraged and is realistically ambitious.
• Have the ability to adjust thoughts and behaviour to rapidly changing situations and conditions, cope with the unexpected. Have the ability to withstand adverse advents and stressful situations without falling apart.
• Have the ability to identify and define problems as well as generate and implement effective solutions. Must be self-reliant and self-directed in one’s thinking and be free of emotional dependency. Be able to make calculated and tough decisions in a reasonable time frame.
• Risk identification and assessment skills
• Negotiation skills
• Excellent interpersonal and communication skills (across the business)
• Strong customer focus and service orientation
• Creative, analytical with good problem solving skills
• Conflict management skills and ability to manage ambiguity
• Self-driven, values based, innovative, independent adaptive and results orientated person
• High emotional intelligence
• Strong business acumen and ability to translate strategy into business plans
Applications should be sent to talents@unionbankng.com
Job Summary: Responsible for delivering Speedy and Cost-Efficient Processing of all Invisible payments and CCI transactions in strict adherence to internal and regulatory policies, to avert sanctions ...
Job Summary:
Provide overall strategic leadership for the management for Letter of Credit, Negotiation & payment Team, Import Trade Facility (ITF) team and Trade Finance teams as well as ensuring operational efficiency & effectiveness bank wide for Corporate, Commercial & Retail banking Groups to drive trade volume & revenue growth.
Duties & Responsibilities:
• Provide strategic leadership, direction and operational support to the Relationship managers to ensure quality service to the customers so as to drive Trade volume & revenue growth.
• Provide strategic Leadership to the Letter of Credit Negotiation, Payment & Import Trade Facility (ITF) team, strategic advice and support to the Transaction Banking teams as well as Corporate, Commercial & Retail Bank coverage Relationship managers’ bank wide in order to meet and exceed trade product revenue, volume targets and market ambitions.
• Working with corporate, Retail & commercial bank coverage teams, all internal and external stakeholders to ensure that customers, key industry sector’s trade services and trade finance needs in the key trade corridors are constantly assessed, innovative and differentiated value adding trade products and services are proactively developed to meet those specific customer’s needs as to generate new and enhanced revenue streams while contributing to the growth of our customer’s share of trade wallet and our industry market share.
• Direct responsibility for developing and managing the vanilla trade services and products (local, international and regional trade) as well as Import Trade finance (ITF).
• Provide efficient and effective planning and management of the people, systems and processes within the Letter of Credit Negotiation & payment team so as to provide a level of operational efficiency and customer intimacy required for best customer experience and minimize operational losses as well as ensure good external relationships
• Formulate and articulate a trade clear vanilla Import Trade Facility (ITF) and supply chain finance products operational strategy and leadership for Union Bank Nigeria across the Corporate, Commercial & Retail Banking segment while remaining aligned with the Group Trade strategy.
• Responsible for handling complex Trade payment & Negotiation operational structures and managing Import Trade Facility (ITF) products operations.
• Working with Transaction banking, CBG & Commercial Banking teams, design value adding and customer centric operational payment & Negotiation strategy and finance products solutions and structures by proactively gaining client insight through consultative customer engagements in the key sectors of industry within our bank and trade target market.
• Devise trade operational strategies and initiatives to capture different structured payment opportunities, grow active trade customer base and revenues.
• Responsible for the generation & Management of accurate Import Trade Facility (ITF), Trade loan maturity profile, Clean line letter of credit utilization & unconfirmed Letter of credit reports for management decisions.
• Develop the Operational dynamics of local/supply chain finance as well as international trade flows and corridors with a view to constantly attract key market opportunities, assess market changes and trends, growth ambitions and proactively identify competitive threats
• Develop efficient process that will ensure strict adherence/compliance to internal policies & procedures, local exchange control rulings and international standard/best practices in the processing of Letters of Credit Negotiations, payment & International Trade Finance Loan booking (ITF).
• Formulate a policy that guarantees that all Letters of Credit negotiation, payments & IFT Booking processes are executed accurately and expeditiously within agreed SLA’s.
• Check and authorize transactions on Trade Innovations & within operating limit
• Develop & Maintain a robust record of Matured obligations that will help Treasury and Transaction Banking better manage liquidity projections
• Overall Responsibility for the management of the Trade assets of the banks, booking & liquidation of Import Trade Facility (ITF). Responsible for regular ITF interests recognition.
• Responsible for negotiated shipping documents examination & acceptance.
• Develop a strategy that Guarantee the quality of bid schedules to mitigate duplication or excess bids
• Review of all incoming SWIFT messages to identify messages relevant to supervising area and drive the accurate & expeditious processing of same.
• Effective Communication with clients, branch managers, senior management as well as correspondent banks on all issues affecting Letter of credit Negotiation, Payments
• Introduce benchmark and best practices to promote risk awareness
• Responsible for the compliance to recommendations made in Routine Internal Control Officers’ reports.
• Drive prompt resolution of enquiries and queries received from foreign banks and customers.
• Formulate & Drive effective cost control strategy
• Responsible for Repatriation of unutilized LC balances to CBN & Application of the Naira proceeds to customer.
Key Performance Indicators:
• Increased Volume of Trade business & Revenue.
• Improved product knowledge to drive innovation & Flexibility within the confines of existing regulations.
• Improved Internal Customer Satisfaction Survey
• Satisfactory Internal Audit Assessment
• Reduced Turn Around Time on Transactions
• Motivated and committed workforce with reduced staff attrition rate
Job Requirements:
Qualification:
• A Good First Degree (B.Sc.).
• Relevant Master’s Degree And Other Professional Qualification Will Be An Added Advantage
Experience:
• Minimum of 7 years’ experience in banking operations, the last 3 of which must be in Foreign Operations’ functions, Trade Services and Finance.
Key Competency Requirements:
Job Knowledge
• Knowledge of corporate banking and the interface between frontline service, sales and support functions
• In-depth knowledge of the various systems used within the Foreign Operations environment
• Knowledge in leading a trade business Operations and a team of trade professionals in Foreign operations
• Thorough understanding of Trade Finance, Processes, Product and Risk Management
• Good exposure to trade operation and Financial Institutions
• Sound knowledge of Structured Trade and Commodity Finance
• Knowledge of banking transaction processes relevant to products and services offered to customers
• Practical knowledge of how to input, access and utilize information to analyze forecast trends
• Working knowledge of capacity management principles and processes
• Knowledge of cost management principles and practices
• Knowledge of the applicable legislations
• Must demonstrate a thorough understanding of Trade Finance, Processes, Product and Risk Management
• Good exposure to trade operation and Financial Institutions
• Sound knowledge of Structured Trade and Commodity Finance
• Understanding of regulatory and compliance requirements
Skills/Competencies
• Excellent interpersonal and communication skills (across the business)
• Strong customer focus and service orientation
• Creative, analytical with good problem solving skills
• Conflict management skills and ability to manage ambiguity
• Self-driven, values based, innovative, independent adaptive and results orientated person
• High emotional intelligence
• Strong business acumen and ability to translate strategy into business plans
• Risk identification and assessment skills
• Financial Analytical/interpretation Skills
• Documentation/Reporting Skills
• Good Relationship management skills
• Team Building/Conflict management
• Strong problem solving and analysis skills
• General managerial/ administration
• Leadership/influencing
• Organization and coordination skills
Applications should be sent to talents@unionbankng.com
Job Summary: Provide overall strategic leadership for the management for Letter of Credit, Negotiation & payment Team, Import Trade Facility (ITF) team and Trade Finance teams as well as ensurin...
Job Summary:
Provide advisory and operational support to the Relationship managers to ensure quality service to the customers so as to drive Trade volume & revenue growth.
Duties & Responsibilities:
• Provide operational support for Letter of Credit Issuance to the Transaction Banking teams as well as Corporate, Commercial & Retail Bank coverage Relationship managers’ bank wide in order to meet and exceed trade product revenue, volume targets and market ambitions.
• To liaise with Transaction banking, CBG & Commercial Banking teams in order to provide tailor made Letter of Credit Issuance to our customers.
• To implement a trade clear vanilla letter of credit transactions for Union Bank Nigeria across the Corporate, Commercial & Retail Banking segment while remaining aligned with the Group Trade strategy.
• Implement trade operational strategies and initiatives to capture different structured Trade commodity Finance opportunities, grow active trade customer base and revenues.
• To implement efficient process that will ensure strict adherence/compliance to internal policies & procedures, local exchange control rulings and international standard/best practices in the processing of the Letter of Credit.
• To adhere to policies that guarantees that all the Letter of Credit Issuance processes are executed accurately and expeditiously within agreed SLA’s.
• To follow through and ensure that letters of credit transactions are authorized on Trade Innovations & within operating limit
• Liaising with corporate, retail & commercial bank relationship managers to provide tailor made solutions to customers’ needs and enquiries in order to improve the banks trade image and generate increased trade volumes.
• To provide inputs for developing and managing the vanilla trade services and products especially as it concerns processes that will increase efficiency, reduce TAT on letters of credit issuance
• To provide operational, efficient and timely delivery for Letter of Credit Issuance to customers of Corporate, Commercial & Retail banking Group
• To ensure that there is no income leakages on letters of credit established
• Responding to enquiries from offshore banks either through MT799 or via e-mail
• Updating the FX schedule with customers bid request.
• Movement of funds provided for the establishment of letters of credit.
• To implement the check list for the Letter of Credit Issuance
• To ensure charges on Letters of Credit, Issuance are correctly taken with the right concession
• To ensure all customers bid request are captured on bid schedule and also avoid duplication or excess bids
• Timely responses to enquiries
• Immediate dealing on all outstanding reconciliations items to ensure they are expunged within 2 working days.
• Review of all incoming SWIFT messages to identify messages relevant to supervising area and drive the accurate & expeditious processing of same.
• Timely response to relationship team as well as correspondent banks on all issues affecting the Letter of Credit issuance.
• Introduce benchmark and best practices to promote risk awareness
Key Performance Indicators:
• Improved product knowledge to drive innovation & Flexibility within the confines of existing regulations.
• Improved Internal Customer Satisfaction Survey
• Satisfactory Internal Audit Assessment
• Reduced Turn Around Time on Transactions
• Consistent achievement of high levels of customer service and satisfaction
• Compliance and improvement on turn- around times (TAT)
• Reduction of costs and increased throughput (output)
• Compliance to regulatory requirements governing banking practices
• Effective management and mitigation of operational risks
• Constant feedback and support to Head, Letter of Credit, Issuance amendment and guarantee.
• Error free processing.
• Proactive approach to work, willing to take responsibility, ownership and throughout.
Job Requirements
Qualification:
- A Good First Degree (B.Sc.).
- Relevant Master’s Degree and Other Professional Qualification Will Be An Added Advantage
Experience:
• Minimum of 3 years’ experience in banking operations, the last 2 of which must be in Foreign Operations’ functions, Trade Services and Finance.
Key Competency Requirements:
Job Knowledge:
• In-depth knowledge of the various systems used within the Foreign Operations environment
• Knowledge of corporate banking and the interface between frontline service, sales and support functions
• Knowledge of banking transaction processes relevant to products and services offered to customers
• Practical knowledge of how to input, access and utilize information to analyse forecast trends
• Knowledge of the applicable legislations
• Must demonstrate a thorough understanding of Trade Finance, Processes and its processes
• Good exposure to trade operation and Financial Institutions
• Understanding of regulatory and compliance requirements.
• Process / project management experience will be an added advantage
• Experience of thorough understanding of Trade Finance, Processes, Product and Risk Management
• Good exposure to trade operation and Financial Institutions
• Sound knowledge of Structured Trade and Commodity Finance
• Firm understanding of CBN & ICC regulations
Skills/Competencies:
• Display initiative and drive, is a self-starter and works with energy. Readily assume greater responsibility, is not easily discouraged and is realistically ambitious.
• Have the ability to adjust thoughts and behaviour to rapidly changing situations and conditions, cope with the unexpected. Have the ability to withstand adverse advents and stressful situations without falling apart.
• Have the ability to identify and define problems as well as generate and implement effective solutions. Must be self-reliant and self-directed in one’s thinking and be free of emotional dependency. Be able to make calculated and tough decisions in a reasonable time frame.
• Risk identification and assessment skills
• Negotiation skills
• Excellent interpersonal and communication skills (across the business)
• Strong customer focus and service orientation
• Creative, analytical with good problem solving skills
• Conflict management skills and ability to manage ambiguity
• Self-driven, values based, innovative, independent adaptive and results orientated person
• High emotional intelligence
• Strong business acumen and ability to translate strategy into business plans
Applications should be sent to talents@unionbankng.com
Job Summary: Provide advisory and operational support to the Relationship managers to ensure quality service to the customers so as to drive Trade volume & revenue growth. Duties & Responsibil...
Job Summary:
The data solution developer will be responsible for all phases of the software development lifecycle for data products. The individual will work with business units and data scientists; to build highly performant and scalable web applications powered by machine learning models.
Duties & Responsibilities:
• Work with data scientists to integrate machine learning models into web applications
• Design and build APIs for data consumption
• Automate repetitive tasks within the bank
• Produce clean, efficient code based on specifications
• Integrate software components and third-party programs
• Troubleshoot, debug and upgrade existing web applications
• Gather and evaluate user feedback
• Recommend and execute improvements
• Create technical documentation for reference
• Consult with users to refine, test and debug web applications to meet business needs
• Participate in design meetings
Key Performance Indicators:
- Development of highly performant and available systems
- Efficiency of applications and machine learning models deployed
- Number of manual processes replaced by automation
- Bachelor’s degree in Computer Science, Information Technology, Information Systems, Statistics, Applied Math or any other related field.
- 3 - 5 years’ experience in web application development
- Experience in financial services will be an added advantage
- To be successful in this role, you will be a team player with a keen eye for details.
Job Summary: The data solution developer will be responsible for all phases of the software development lifecycle for data products. The individual will work with business units and data scientists;...
Job Summary:
The Data Scientist is responsible for developing data-driven solutions to solve difficult business challenges. He/ She works in collaboration with the Business Analyst and Data Engineer to identify and gather data to solve same challenges.
Duties & Responsibilities:
• Selecting features, building and optimizing models using machine learning techniques
• Data mining using state-of-the-art methods
• Extending company’s data with third party sources of information when needed
• Enhancing data collection procedures to include information that is relevant for building analytic systems
• Processing, cleansing, and verifying the integrity of data used for analysis
• Doing ad-hoc analysis and presenting results in a clear manner
• Creating automated anomaly detection systems and constant tracking of its performance
• Research and develop statistical learning models for data analysis
• Collaborate with product management and engineering departments to understand company needs and devise possible solutions
• Keep up-to-date with latest technology trends
• Communicate results and ideas to key decision makers
• Implement new statistical or other mathematical methodologies as needed for specific models or analysis
• Optimize joint development efforts through appropriate database use and project design
Key Performance Indicators:
- Availability of insights for decision making
- Development of forward leaning models to support retail and other businesses
- Accuracy of algorithms and machine learning models deployed
- Improvement in business KPIs through the leverage of predictive analytics
- Number of manual processes replaced by automation
- Bachelor’s degree in Data Science, Computer Science, Information Technology, Economics, Information Systems, Statistics, Applied Math, Business Administration, or any other related field.
- 2 – 5 years’ experience in a similar role
Job Summary: The Data Scientist is responsible for developing data-driven solutions to solve difficult business challenges. He/ She works in collaboration with the Business Analyst and Data Engineer t...
Job Summary:
Responsible for providing report analysts and Data Scientists with the data needed for them to execute their jobs. He/ She develops and maintains the data warehouse, databases and other relevant information systems. The Data Engineer ensures that relevant data is available for the business through data marts.
Duties & Responsibilities:
• Design and manage the data warehouse of the bank
• Design, construct, install, test and maintain data management systems.
• Design and maintain the data governance framework of the bank
• Ensure that all systems meet Union bank’s business requirements as well as industry practices.
• Integrate up-and-coming data management and software engineering technologies into existing data structures.
• Develop set processes for data mining, data modeling, and data production.
• Research new uses for existing data.
• Employ an array of technological languages and tools to connect systems together.
• Collaborate with members of DAO team on all projects and goals.
• Install/update disaster recovery procedures.
• Recommend different ways to constantly improve data reliability and quality.
• Develop and maintain the conceptual data model of the bank
Key Performance Indicators:
- Availability of data for report analysts
- Availability of data marts for identified data domains within the bank
- Availability of a workable data governance framework
- Availability of a data model for the bank
- Availability of an up to date data warehouse
- Minimum education level –First degree with Minimum of Second (2nd) Class Lower in any degree
- 5 – 7 years’ experience in a similar role
Job Summary: Responsible for providing report analysts and Data Scientists with the data needed for them to execute their jobs. He/ She develops and maintains the data warehouse, databases and other r...
Job Summary:
To ensure effective control and supervision of the branch as well as ensure Customer satisfaction and excellent service delivery in line with the bank’s laid down procedures/processes and regulatory guidelines.
Duties & Responsibilities:
- Review position of Balance Sheets and suspense accounts on daily basis
- Define performance goals and targets for sub teams and monitor / evaluate achievement of such goals
- Provide leadership to the operations team and continually enhance team performance and operational efficiency
- To supervise and Provide leadership to Operations staff
- Develop and implement efficient and effective customer service strategies
- Manage branch ATMs and liaise with e-Business unit as required
- Ensure first and second levels daily call over (Transactions Audit) of vouchers are performed and relevant certificates rendered.
- Monitor branch cash levels and ensure that cash limits are not exceeded
- Coordinate all money transfers product transactions
- Ensure timely response to Branch Payment GL transactions
- Ensure branch Service Process improvements
- Ensure good Branch Ambiance at all time
- Ensure proofs/reconciliation of branch’s books are done a s at when required
- Ensure safety of branch’s assets
- Closely supervise the operations area to prevent frauds
- Authorise transaction above limits of sub unit heads
- Ensure all customers mandates are captured
- Ensure closure of branch batch at close of business
- Conduct daily Knowledge sessions in the branch.
- Perform other duties as assigned by Regional Operations Coordinator
Key Performance Indicators:
• Branch OPEX
• Deposit Mobilisation (Branch)- NTB
• Deposit Mobilisation (Branch- ETB
• Mobile Activation (Branch)
• Card Activation (Branch)
• NTB Customer Acquisition- Branch)
• Remittance
• Mystery Shopping Report
• External Customer Satisfaction Survey
• Closing the Loop- TAT on closure of customers complaints
• % of low-value cash withdrawal transactions vs total cash withdrawal transactions
• Teller efficiency/productivity
• ATM Uptime
• Turn-around time on transactions
• % of rejects from CPC - FT transactions & NEFT & NAPS, AO, AM.
• Cost Optimization - Cash in Transit review/Vault Mgt. Outsourcing
• Internal audit assessment
• Core Values Assessment
Job Requirements:
- A good first degree in any discipline
- Relevant Master degree will be an added advantage
- A related professional qualification will be an added advantage
- Minimum of 8 years’ experience in a bank / financial institution
Applications should be sent to talents@unionbankng.com
Job Summary: To ensure effective control and supervision of the branch as well as ensure Customer satisfaction and excellent service delivery in line with the bank’s laid down procedures/processes...
Job Summary:
• To achieve a strong control environment through reduction in irregularities and fraud and compliance with policies, procedures, processes and regulations.
• Promote excellent customer experience through effective collaboration with other teams without any breach in controls.
Duties & Responsibilities:
• Ensure compliance with key controls inherent in new policy and products of the bank.
• Enforce compliance with the Bank’s KYC, KYCB & EDD risk monitoring for branch transactions.
• Daily monitoring and review of account opening documentation in line with CBN KYC/KYCB policy
• Daily monitoring and review of account closure and reactivation documentations.
• Perform risk based independent control functions as assigned in the control proof chart.
• Carry out daily/periodic review of both businesses and operations of Branches in compliance with the Internal Control proof charts.
• Ensure the integrity of financial and non-financial records and application systems in branches through daily review and/or threshold call over.
• Ensure expanded control coverage of branches including credit control.
• Prompt identification and resolution of operational lapses and reconciliation issues.
• Prevent and / or detect operational/fraud/business losses.
• Implement sound independent control policies and standards covering all types of risks (financial and non financial)
• Review of maintenances carried out on customer’s account against customer’s instruction.
• Ensure integrity of branches trial balance and returns.
• Enforce the bank’s Revenue Assurance and Cost Management strategies.
• Institute GL proofing process in branches.
• Ensure prompt rendition of control reports/returns to the Cluster Control Manager
• Ensure good record keeping and retrieval processes are adhered to in line with bank’s policy
• Implement all applicable compliance and AML/CFT programs at the branch/cluster level
Duties & Responsibilities:
• Ensure compliance with key controls inherent in new policy and products of the bank.
• Enforce compliance with the Bank’s KYC, KYCB & EDD risk monitoring for branch transactions.
• Daily monitoring and review of account opening documentation in line with CBN KYC/KYCB policy
• Daily monitoring and review of account closure and reactivation documentations.
• Perform risk based independent control functions as assigned in the control proof chart.
• Carry out daily/periodic review of both businesses and operations of Branches in compliance with the Internal Control proof charts.
• Ensure the integrity of financial and non-financial records and application systems in branches through daily review and/or threshold call over.
• Ensure expanded control coverage of branches including credit control.
• Prompt identification and resolution of operational lapses and reconciliation issues.
• Prevent and / or detect operational/fraud/business losses.
• Implement sound independent control policies and standards covering all types of risks (financial and non-financial)
• Review of maintenances carried out on customer’s account against customer’s instruction.
• Ensure integrity of branches trial balance and returns.
• Enforce the bank’s Revenue Assurance and Cost Management strategies.
• Institute GL proofing process in branches.
• Ensure prompt rendition of control reports/returns to the Cluster Control Manager
• Ensure good record keeping and retrieval processes are adhered to in line with bank’s policy
• Implement all applicable compliance and AML/CFT programs at the branch/cluster level
• Liaise with the business lines and branch operations to obtain periodically required customer information and regulatory requirements.
• Track & ensure branch regulatory items e.g. licenses, permits are reviewed & renewed timely.
• Provide feedback on customer investigations & “hand-hold” client potential exit process
• Perform mandatory, targeted & adhoc reviews to assess compliance with regulatory requirements & internal policies such as Whistle Blowing, Anti-Bribery & Corruption, and Sustainability etc.
• Liaise with local regulators, law enforcement and other government bodies and ensure good relationship with the same.
• Review Compliance Self-Assessment and conduct routine compliance audits
• Improve the visibility of compliance and control by specifically improving the compliance risk assessment and compliance testing standards at the branch/cluster
• Periodic review and assurance for timely rendition of branch regulatory returns
• Periodic and timely management reporting on the clusters level of compliance
• Training of branch staff members to reinforce compliance issues as and when required
• Review of deferral register
• Review of Gift register
• Carry out independent confirmation of invoices/LPO pre-disbursement of credits
• Performance of Fixed asset verification as well as regular stock and cash counts in branches/stores
• Periodic review of functionality of working tools to avoid service failure across branch network
• Review CCTV for Incident management and BAU.
• Perform other duties assigned by the Cluster Control Manager
Key Performance Indicators:
- Internal audit assessment
- Losses from fraud vs total revenues
- Non-compliance penalties- AML/CFT
- Competency, innovation and development demonstrated on the job
- Percentage resolution and closure of Internal Control exception
- Adherence to approved Internal Control plan
- Quality of Internal Control Report
- Timeliness of Internal Control Reports
- Customer Satisfaction Rating
- A good first degree in any discipline
- Relevant Master’s Degree
- A related professional qualification – (CISA, ACA)
- Minimum of 2 – 3 years’ experience in a bank / financial institution
- Policy and Regulation Interpretation and Implementation
- Comprehensive Banking Operations - Credit/Domestic/Foreign
- Fraud and Operational Risk
- Banking, Insurance & Financial Services
- Relevant CBN Circulars & Guidelines
- Structured Query Language (SQL)
- Audit & Accounting
- Analytical and Investigative skills
- Report Writing skills
- Leadership / Influencing skills
- Team building / Conflict management
- Organization and Co-ordination skills
- Coaching and Mentoring Skills
- Excellent Oral and written Communication Skills
- Proficiency in the use of Microsoft Word, Excel and Power Point
- Excellent Customer Service skills
Applications should be sent to talents@unionbankng.com
Job Summary: • To achieve a strong control environment through reduction in irregularities and fraud and compliance with policies, procedures, processes and regulations. • Promote excellent custom...
