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Introducing the UnionMobile app

Start enjoying the benefits of simpler, smarter banking immediately. With our Union Mobile App, you can now spend less time banking and more time doing the things you love.

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Welcome to the

UnionMobile app

Start enjoying the benefits of simpler, smarter banking immediately. With our Union Mobile App, you can now spend less time banking and more time doing the things you love.

Existing Users

  • Download the new UnionMobile App

  • Sign in with your UnionOnline username and password

  • Enter account number and submit (a One Time Passcode will be sent to your registered phone number)

  • Enter OTP

  • Create Transaction Pin

  • You are successfully registered, go to home page and login

New Users

  • Download the new UnionMobile App and accept the Terms and Conditions

  • Enter account number (OTP will be sent to your registered mobile phone number with the bank)

  • Enter the OTP you received on your registered mobile number

  • Choose username and password

  • Choose a new password and transaction PIN then submit

  • Return to home page and Log in

Existing Users

  • Download the new UnionMobile App

  • Sign in with your UnionOnline username and password

  • Enter account number and submit (a One Time Passcode will be sent to your registered phone number)

  • Enter OTP

  • Create Transaction Pin

  • You are successfully registered, go to home page and login

New Interface and Features

New Interface and Features

AutoPay to Multiple Accounts

Account Opening Feature

Easy Access Dashboard

Frequently Asked Questions

Find out everything you need to know about banking straight from your mobile. If you have any additional questions get in touch with us at [email protected]

Wow! How can I access these new features?

We know right! They are awesome features. Downloading the new UnionMobile app would be a great place to start.

How do I download the app?

Discover our savvy UnionMobile app at the Google Play store, App store, and Windows store.

Will I still be able to use the current UnionMobile application?

Yes, you can for now, but why use 2G when you can have 4G LTE internet? So hurry, get the new app and experience the seamless transition.

What do I need to log on to the new mobile application?

Use your UnionOnline username and password

But I only have my Nokia torchlight phone, can I still use the new UnionMobile?

Your phone is not a barrier, don’t worry we got you. All you need to do is dial *826*5# to register.

What if I am not a UnionOnline user?

The question is why aren’t you, it’s okay we forgive you. You can join the Union by Selecting ‘Get Started’ on the home screen, type in your account number and follow the prompts to register and enjoy the simpler smarter banking experience.

What should I do after registration?

Welcome to your upgrade! Enjoy our omni-view app by logging on with the username and password that you chose during registration. You are officially a cool cat.

Will I still have my saved beneficiaries on the new UnionMobile?

We leave no man/woman behind. Our seamless transition means that all saved beneficiaries will remain available.

I want to display my picture on my home page.

Talk about a lifestyle app! Of course you can pepper them with your customized profile. Tap on the avatar and upload a picture from your Gallery or take a picture using your phone camera. Slaaay!!

What type of transactions can I perform on UnionMobile?

You can do just about everything with UnionMobile- last minute anniversary gifts, airtime top up for yourself and others, transfer funds within Union Bank & to other banks, pay bills e.g. Electricity, Cable TV, etc., just think it and search for it. Use *826*5# for limitless transactions.

Can I view my bank statement?

Our app wouldn’t be omin-view if you couldn’t. To view your statement, select your account from your home page to see your transaction history.

How do I transfer money?

Feeling generous? Or you want to pay that bill on time? Simple, just select Send Money to make a transfer to other UBN accounts or accounts in other banks, easy does it.

What are the transaction limits on UnionMobile?

You will love this:
Registration via “Get started” tab= transaction limit of N5,000 for self airtime topup
Login with UnionOnline credentials + choose PIN = transaction limit of N5,000 for self airtime topup
Login with UnionOnline credentials + Debit card activation = transaction limit of N200,000
Login with UnionOnline credentials + Token activation = transaction limit of N200,000

**Transfers above N200,000 will require a token code (from SMS token or hardware token)

I just registered with the “get started” menu, can I increase my limit?

Wow! when you’re big, you’re BIG…Yes you can with your debit card details, click on the profile menu and click on limit increase then follow the prompt.

What is the maximum daily transfer limit?

Maximum instant transfer is N1,000,000. Transfers above N200,000 will require token code (from SMS token or hardware token).

How can I buy airtime?

The days of “you have 1 minute remaining” are over simply select ‘Airtime Recharge’.

How can I change my password?

Great idea, you can never be too safe, simply select ‘My Profile’ from the ‘Menu’ tab and then select ‘Change Password’.

How often can I change my password?

We’re totally fine with you being security conscious, you can change your password as many times as you want. We advise you to change your password often to avoid any compromise.

Can I change my PIN?

Great idea, you can never be too safe, To do this, go to “My Profile” from the Menu tab and then select “Change Transaction PIN”.

Can I use UnionMobile when am abroad?

Yes, we will cross the seven seas for you. The App can be used wherever there is internet access. Please note that the network provider may charge you for fees associated with the internet access/roaming.

Can I still use the UnionMobile App if I change my mobile device?

We get it, sometimes you need a change. All you need is to download and install the App from the store of the new mobile device, sign-in with your username and password. You will receive a prompt to change device, click on continue and enter OTP received on mobile number registered with the bank.

What is cardless withdrawal?

Cardless withdrawal is one of our simpler smarter banking tools which will enable customers make personal and third party withdrawals from any UBN ATM terminal

If I forget my PIN, how can I reset it?

Due to the sensitivity involved, we ask that you kindly visit a Union Bank branch.

If I forget my password, how can I reset it?

Due to the sensitivity involved, we ask that you kindly visit a Union Bank branchIt happens to the best of us, click on Forgot Password On the login page of the App and follow the prompt.

If I have an issue, what can I do?

We are one call away, call the IT Care Help Desk, we are always available to help.

Frequently Asked Questions

Find out everything you need to know about banking straight from your mobile. If you have any additional questions get in touch with us at [email protected]

Wow! How can I access these new features?

We know right! They are awesome features. Downloading the new UnionMobile app would be a great place to start.

How do I download the app?

Discover our savvy UnionMobile app at the Google Play store, App store, and Windows store.

Will I still be able to use the current UnionMobile application?

Yes, you can for now, but why use 2G when you can have 4G LTE internet? So hurry, get the new app and experience the seamless transition.

What do I need to log on to the new mobile application?

Use your UnionOnline username and password

But I only have my Nokia torchlight phone, can I still use the new UnionMobile?

Your phone is not a barrier, don’t worry we got you. All you need to do is dial *826*5# to register.

What if I am not a UnionOnline user?

The question is why aren’t you, it’s okay we forgive you. You can join the Union by Selecting ‘Get Started’ on the home screen, type in your account number and follow the prompts to register and enjoy the simpler smarter banking experience.

What should I do after registration?

Welcome to your upgrade! Enjoy our omni-view app by logging on with the username and password that you chose during registration. You are officially a cool cat.

Will I still have my saved beneficiaries on the new UnionMobile?

We leave no man/woman behind. Our seamless transition means that all saved beneficiaries will remain available.

I want to display my picture on my home page.

Talk about a lifestyle app! Of course you can pepper them with your customized profile. Tap on the avatar and upload a picture from your Gallery or take a picture using your phone camera. Slaaay!!

What type of transactions can I perform on UnionMobile?

You can do just about everything with UnionMobile- last minute anniversary gifts, airtime top up for yourself and others, transfer funds within Union Bank & to other banks, pay bills e.g. Electricity, Cable TV, etc., just think it and search for it. Use *826*5# for limitless transactions.

Can I view my bank statement?

Our app wouldn’t be omin-view if you couldn’t. To view your statement, select your account from your home page to see your transaction history.

How do I transfer money?

Feeling generous? Or you want to pay that bill on time? Simple, just select Send Money to make a transfer to other UBN accounts or accounts in other banks, easy does it.

What are the transaction limits on UnionMobile?

You will love this:
Registration via “Get started” tab= transaction limit of N5,000 for self airtime topup
Login with UnionOnline credentials + choose PIN = transaction limit of N5,000 for self airtime topup
Login with UnionOnline credentials + Debit card activation = transaction limit of N200,000
Login with UnionOnline credentials + Token activation = transaction limit of N200,000

**Transfers above N200,000 will require a token code (from SMS token or hardware token)

I just registered with the “get started” menu, can I increase my limit?

Wow! when you’re big, you’re BIG…Yes you can with your debit card details, click on the profile menu and click on limit increase then follow the prompt.

What is the maximum daily transfer limit?

Maximum instant transfer is N1,000,000. Transfers above N200,000 will require token code (from SMS token or hardware token).

How can I buy airtime?

The days of “you have 1 minute remaining” are over simply select ‘Airtime Recharge’.

How can I change my password?

Great idea, you can never be too safe, simply select ‘My Profile’ from the ‘Menu’ tab and then select ‘Change Password’.

How often can I change my password?

We’re totally fine with you being security conscious, you can change your password as many times as you want. We advise you to change your password often to avoid any compromise.

Can I change my PIN?

Great idea, you can never be too safe, To do this, go to “My Profile” from the Menu tab and then select “Change Transaction PIN”.

Can I use UnionMobile when am abroad?

Yes, we will cross the seven seas for you. The App can be used wherever there is internet access. Please note that the network provider may charge you for fees associated with the internet access/roaming.

Can I still use the UnionMobile App if I change my mobile device?

We get it, sometimes you need a change. All you need is to download and install the App from the store of the new mobile device, sign-in with your username and password. You will receive a prompt to change device, click on continue and enter OTP received on mobile number registered with the bank.

What is cardless withdrawal?

Cardless withdrawal is one of our simpler smarter banking tools which will enable customers make personal and third party withdrawals from any UBN ATM terminal

If I forget my PIN, how can I reset it?

Due to the sensitivity involved, we ask that you kindly visit a Union Bank branch.

If I forget my password, how can I reset it?

Due to the sensitivity involved, we ask that you kindly visit a Union Bank branchIt happens to the best of us, click on Forgot Password On the login page of the App and follow the prompt.

If I have an issue, what can I do?

We are one call away, call the IT Care Help Desk, we are always available to help.