Team Member Collections Reconciliation

Job Summary:

• Ensure effective reconciliation/proofing of collections accounts/GL in line with the bank’s policy by ensuring that the unit’s trial balance is a true and fair view of processed transactions and prompt resolution of all open items. 

Duties & Responsibilities:

• Assists to coordinate the daily proofing of all Franchise collection accounts.
• Supports to coordinate the expunging of outstanding items in all collection accounts.
• Supports in volume statistics reporting.
• Daily review, investigation and resolution of outstanding items.  
• Provide monthly Proof of Franchise accounts to the Reconciliation team.
• Perform other duties assigned by the Head of Unit
• Escalate reconciliation issues that may lead to any financial loss or has any customer service impact.

People Management:

• Lead and manage subordinates, providing guidance and coaching, where necessary. 
• Identify and address staff training/development needs. 
• Conduct regular staff performance discussions. 
• Manage workflow in the department and ensure that service standards/turn-around times are adhered to. 
• Control the leave, training and Saturday schedules for own staff. 
• Conduct team meetings regularly.
• Ensure quality level of service delivery from all unit members always
• Ensure Bank’s resources are optimally utilized to avoid wastages and loss

Key Performance Indicators:

• Revenue & Balance Sheet growth
• Revenue per customer
• AUM Qualified Customers
• Product Holding Per Customer (PPC)
• Active accounts / active customers growth in the segment
• Channels and cards penetration
• Loan penetration
• Percentage of customers who pay the bills

Job Requirements:

• Minimum of first degree in any discipline
• Minimum of  3 years banking operations experience (at least 3 years in reconciliation function).

Key Competency Requirements:

Job Knowledge:

• Good knowledge of Banking Operations 
• Basic knowledge of financial accounting
• Customer service
• Financial analysis and interpretation
• Good understanding of E-business products and operations

Skills/Competencies:

• Strong Analytical & Problem Solving Skills
  • Good customer service skills
  • Interpersonal skills
  • Excellent communication skills (oral & written)
  • Proficient use of Microsoft excels
  • General  managerial / administration
  • Leadership / Supervisory skills
  • Proficient knowledge of Microsoft applications (especially excel)