Team Lead, Voice Interactions

Team Lead, Voice Interactions

Job Summary: To oversee the operations of the Inbound voice channels, directly managing a team of agents who handle incoming customer complaints, requests, enquiries and feedback. To ensure agents maintain service quality, meet performance targets, escalate customer...
Team Member E-business Reconciliation

Team Member E-business Reconciliation

Job Summary: Ensure effective control over the e-Business platforms through effective and timely reconciliation/proofing of e-Business suspense accounts/GLs and resolution of all open items in line with the bank’s policy.  Duties & Responsibilities: Daily proofing...
Team Lead, Voice Interactions

Team Member Collections Reconciliation

Job Summary: Ensure effective reconciliation/proofing of collections accounts/GL in line with the bank’s policy by ensuring that the unit’s trial balance is a true and fair view of processed transactions and prompt resolution of all open items.  Duties &...
MIS & Optimization Specialist

MIS & Optimization Specialist

Job Summary: The MIS & Optimization Specialist is responsible for managing and optimizing the Contact Centre’s Management Information Systems (MIS) and ensuring efficient operations through scheduling, data analysis, reporting, and process improvement. This...
Team Lead, Voice Interactions

Team Lead, Alternative Channels, Contact Centre

Job Summary: To oversee the operations of the social media and live chat channels, directly managing a team of agents who handle incoming customer complaints, requests, enquiries and feedback. To ensure agents maintain service quality, meet performance targets,...