Support

You can share your feedback and reach us via multiple channels

How can we help you?

You can make a complaint through any of our contact channels (WhatsApp, email, phone, social media) or visit any of our branches.

WhatsApp: 09070070001

UnionCare: +234-02-012716816 and 07007007000

Email: customerservice@unionbankng.com

Feedback form

  • How can we help you?

Feedback and Support

How do I make a complaint?

You can lodge a complaint through any of our contact channels – WhatsApp, email,
phone, social media – or visit any of our branches.

What basic information do I need to make a complaint?

You will need the following:

– Full name
– Account Number
– What product or service the complaint is about
– Description of the complaint
– Date of transaction and amount involved (if applicable)
– Documents which support the complaint (if applicable)

May I make a complaint on behalf of someone else?

When a complaint is received on behalf of someone else, we will require written authorisation of customer or the estate trustees (in the case of deceased customer) confirming that the third party is acting on their behalf, before addressing the complaint.