Union Bank Acquires International Quality Management Systems Certification

Union Bank Acquires International Quality Management Systems Certification
June 6, 2018 Parklins

Lagos, NIGERIA – Union Bank of Nigeria Plc (Union Bank) has announced its attainment of the ISO 9001:2015 certification by the Standards Organisation of Nigeria (SON), having successfully fulfilled all the stringent requirements for this internationally recognised Quality Management Standard (QMS).


The certificate was presented to the Management of Union Bank by Engr. (Mrs.) Oluremi Ayeni, Director of Management System Certification who represented the Director General of SON, Mr. Osita Aboloma at a ceremony which held recently at the Bank’s Stallion Plaza Head Office in Lagos.

ISO 9001:2015 Quality Management System (QMS) is an internationally recognized standard for quality. It specifies the criteria for a set of policies, processes and procedures required for efficient planning and execution in the core business area of an organization.

Union Bank’s certification following a thorough evaluation of its operational processes, verifies that its internal processes and systems measure up to global standards which include a strong customer focus, process approach and propensity for continual improvement.

Commenting on the Bank’s recent certification, the Chief Executive Officer of Union Bank, Emeka Emuwa acknowledged the hard work, focus and dedication of the Union Bank team. He also said:

This certification process has helped us measure and improve on a number of core business processes that will ultimately ensure improved business performance. Achieving this feat is a strong validation of our adherence to global best practices as we strive collectively to provide simpler, smarter products and services to our valued customers.”

While commending Union Bank for being one of the first players in the Nigerian Banking sector to have attained this certification, Engr. (Mrs.) Ayeni, speaking on behalf of the DG of SON, said:

 “Union Bank’s focus on service delivery will definitely improve and strengthen its competitive edge. I commend the Bank for attaining this certification milestone which indicates quality products and service delivery, and encourage other businesses to take the same step.”



Earlier this year, the Bank also attained the internationally recognised information security management standards – ISO/IEC 27001:2013 and Payment Card Industry Data Security Standard (PCI DSS) version 3.2, signifying its commitment to maintaining the highest global standards in its operations.

Union Bank remains focused on the provision of simpler, smarter banking services to its customers and ensuring the Bank remains synonymous with excellent service delivery.


Note to editors:

About Union Bank Plc.

Established in 1917 and listed on the Nigerian Stock Exchange in 1971, Union Bank of Nigeria Plc. is a household name and one of Nigeria’s long-standing and most respected financial institutions. The Bank is a trusted and recognizable brand, with an extensive network of over 300 branches across Nigeria.

In late 2012, a new Board of Directors and Executive Management team were appointed to Union Bank and in 2014 the Bank began executing a transformation programme to re-establish it as a highly respected provider of quality financial services.

The Bank currently offers a variety of banking services to both individual and corporate clients including current, savings and deposit account services, funds transfer, foreign currency domiciliation, loans, overdrafts, equipment leasing and trade finance. The Bank also offers its customers convenient electronic banking channels and products including Online Banking, Mobile Banking, Debit Cards, ATMs and POS Systems.

More information can be found at:  www.unionbankng.com

Media Enquiries: Email yowonubi@unionbankng.com



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